Terms of Service

Last updated: March 31, 2026

These Terms of Service govern your use of the Boston Mattress Disposal website and any booking, estimate request, pickup, removal, hauling, disposal, donation, recycling, cleanout, or related services provided by Boston Mattress Disposal (“Company,” “we,” “us,” or “our”). By scheduling, authorizing, or receiving service, you agree to these Terms.

1. Services

Boston Mattress Disposal provides mattress disposal, junk removal, apartment cleanouts, furniture removal, and related hauling services, subject to availability, safety conditions, access, and applicable law.

2. Customer Authorization; Ownership of Items

By booking or authorizing service, you represent, warrant, and agree that:

you are the lawful owner of all items to be removed, or you have full legal authority from the lawful owner, landlord, tenant, estate, business, or other authorized party to request and approve their removal and disposal;
all items presented for removal are voluntarily abandoned by the owner or otherwise lawfully authorized for removal and disposal;
the items are free and clear of liens, security interests, leases, ownership disputes, and other encumbrances;
no other person or entity has a superior claim of ownership or right of possession to the items; and
your instructions to remove the items do not violate any law, court order, lease, contract, condominium rule, probate restriction, or other third-party right.

3. Transfer of Title Upon Pickup

Once items are removed by the Company or loaded for removal, all right, title, and interest in those items is irrevocably transferred to the Company to the fullest extent permitted by law. The Customer relinquishes all ownership rights to removed items upon pickup. The Company may dispose of, recycle, donate, resell, transfer, or otherwise handle removed items in its sole discretion and makes no guarantee that any item will be donated or recycled.

4. Customer Indemnity; Hold Harmless

The Customer agrees to defend, indemnify, and hold harmless the Company and its owners, officers, employees, contractors, agents, and affiliates from and against any and all claims, demands, causes of action, damages, judgments, fines, penalties, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

any allegation that the Customer lacked authority to authorize removal, hauling, disposal, donation, or recycling of any item;
any allegation that removed items were stolen, misdelivered, wrongfully taken, subject to probate, subject to a landlord-tenant dispute, or owned by a third party;
any lien, lease, financing agreement, storage claim, or security interest affecting removed items;
the Customer’s breach of these Terms or violation of law; and
instructions given by the Customer, property manager, tenant, landlord, family member, executor, agent, or other person claiming authority through the Customer.

This indemnity applies whether the claim is brought before or after pickup and survives completion of the services.

5. Unsafe, Prohibited, or Refused Items

The Company may refuse, cancel, or stop service at any time if conditions are unsafe, unsanitary, inaccessible, illegal, or materially different from what was disclosed at booking. Without limitation, we may refuse items or jobs involving:

hazardous waste, chemicals, solvents, oils, biohazards, asbestos, medical waste, firearms, ammunition, explosives, or other regulated materials;
infested, contaminated, mold-saturated, or otherwise dangerous items;
structural demolition, disconnection requiring licensed trades, or work requiring building alterations;
locations or access conditions that present a safety risk to people or property; or
items too large, too heavy, or too dangerous to remove safely.

6. Access; Site Conditions; Damage Risk

The Customer is responsible for providing safe, lawful, and sufficient access to the service location, including parking, loading areas, elevator reservations, and building permissions where needed. The Customer is responsible for identifying fragile surfaces, hidden hazards, low clearances, narrow passages, and any condition that may affect safe removal.

If the Customer requests that the Company proceed through tight or risky access conditions after being advised of the risk, the Customer assumes the risk of incidental damage that is unavoidable under the circumstances, except to the extent caused by the Company’s gross negligence or willful misconduct.

7. Estimates; Final Pricing

Website pricing, preliminary quotes, and booking estimates may be based on the information provided by the Customer. Final charges may be adjusted if the actual volume, weight, item type, access conditions, labor, stairs, wait time, disassembly, parking, or disposal fees differ from what was disclosed.

8. Payment

Payment is due at the time stated in your invoice, order confirmation, or booking terms. The Company may charge the payment method on file for approved services, additions, wait time, cancellation fees, trip charges, disposal surcharges, or other agreed charges.

9. Cancellations and Trip Charges

The Company may charge a cancellation fee, late cancellation fee, or trip charge if the Customer cancels after dispatch, is unavailable, denies access, misrepresents the job, or presents prohibited items not previously disclosed.

10. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost rents, lost business opportunity, or emotional distress, arising out of or related to the services.

To the fullest extent permitted by law, the Company’s total liability for any claim arising from the services shall not exceed the amount actually paid by the Customer for the specific service giving rise to the claim.

11. No Guarantee of Recycling or Donation

We support responsible disposal practices, but we do not guarantee that any item will be recycled, donated, or diverted from landfill. Disposal pathways depend on item condition, contamination, local regulations, facility acceptance, logistics, and operational constraints.

12. Claims

Any claim relating to the services must be submitted in writing within fourteen (14) days after service is performed. Failure to provide timely written notice may waive the claim to the fullest extent permitted by law.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Venue for any dispute shall lie in the state or federal courts located in Massachusetts, unless applicable law requires otherwise.

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with any approved estimate, invoice, booking confirmation, or written service authorization, constitute the entire agreement between the Customer and the Company regarding the services.